eSewa

Legal

Refund Policy

Last updated: 12 July 2026

eSewa sells credits, a digital entitlement — not physical goods. This policy explains when a credit purchase is eligible for a refund. It should be read alongside our Terms of Service.

1. What you're buying

eSewa sells credits. Verified accounts receive 1 free credit, and posting a transfer request costs 1 credit for a specific school, 2 for a district, or 3 for a province — a broader destination is matched against more candidates, so it costs more. Credits are delivered to your account instantly on successful payment through PayHere — there is nothing to ship and no physical item to return. Credits are consumed when a request is posted and are not returned if you later withdraw that request.

2. When a refund applies

Purchased credits are refundable in the following cases:

  • —You were charged more than once for the same purchase (duplicate transaction).
  • —You were charged the wrong amount due to a pricing or payment error on our end.
  • —A payment was deducted but credits were never added to your account.
  • —Applicable Sri Lankan consumer protection law entitles you to a refund.

3. When a refund does not apply

Credits are not refundable simply because you:

  • —Changed your mind after purchase.
  • —Did not find a match, or your transfer request did not lead to a successful outcome.
  • —Have credits remaining that you no longer intend to use.
  • —Had your account suspended or terminated for violating our Terms of Service.

Credits are non-transferable, have no cash value, and do not expire, so there is no urgency to use them before they become worthless.

4. How to request a refund

Email billing@esewa.lk within 14 days of the transaction with your order reference number and a short description of the issue. We may ask for your PayHere payment confirmation to verify the transaction.

5. Processing time

We review refund requests and notify you of the outcome within 5 business days. Approved refunds are issued to your original payment method via PayHere within 10 business days of approval. It may take additional time for the refund to appear in your account, depending on your bank or card issuer.

6. Contact us

Questions about this policy or a specific transaction can be sent to billing@esewa.lk.