Terms of Service

1. About eSewa

eSewa is an independent online platform ("the Platform") that provides digital services to Sri Lanka's government servants, including mutual transfer matching, leave management, service records, and other government HR services. The Platform is operated by eSewa and is not affiliated with, endorsed by, or acting on behalf of any government ministry, department, or statutory body. The Platform does not file, process, or guarantee any official application. All formal applications must be submitted through the relevant official government channels.

2. Eligibility

To use eSewa you must:

• —Be a current, active employee of the Sri Lanka Government in any eligible profession (including but not limited to teaching, health, police, judicial, and other public service cadres).
• —Be aged 18 or over.
• —Provide accurate, complete, and truthful information during registration and profile setup.
• —Have the legal capacity to enter into binding agreements.

eSewa reserves the right to verify eligibility at any time and to suspend or terminate accounts that do not meet these criteria.

3. Account responsibilities

You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately at support@esewa.lk if you suspect unauthorised access to your account.

Each person may hold only one active account. Creating multiple accounts to circumvent suspensions or restrictions is prohibited and will result in permanent termination of all associated accounts.

4. Acceptable use

You agree not to:

• —Provide false, misleading, or fraudulent information at any point.
• —Impersonate another person or misrepresent your employment status, posting, or qualifications.
• —Upload documents that have been altered, forged, or do not belong to you.
• —Use the platform to harass, threaten, defame, or discriminate against other users.
• —Attempt to extract personal contact information from other users without their consent.
• —Use automated tools, bots, or scrapers to access or collect data from the platform.
• —Attempt to reverse-engineer, decompile, or circumvent any security measure of the platform.
• —Post or transmit any content that is obscene, defamatory, or in violation of Sri Lankan law.
• —Use the platform for any commercial purpose beyond the personal government services it is designed to facilitate.

5. Verification

Applying for Verified status is optional. By submitting verification documents, you confirm that all submitted documents are genuine, unaltered, and belong to you. Submitting false documents is a violation of these Terms and may constitute a criminal offence under Sri Lankan law.

Verification reviewers exercise reasonable judgment. We do not guarantee that every legitimate submission will be approved, nor that every approved account is genuine. Verified status is a trust signal, not a guarantee of identity.

6. Credits and payments

Every registered user receives one free active transfer request at all times. Additional simultaneous active requests require credits, purchased through the Platform via PayHere.

Credits are non-transferable, have no cash value, and do not expire. Credits are non-refundable except:

• —Where a payment was charged in error (duplicate transaction, wrong amount).
• —Where required by applicable Sri Lankan consumer protection law.

To request a refund, email billing@esewa.lk within 14 days of the transaction with your order reference number.

Prices are shown in Sri Lankan Rupees and are inclusive of any applicable taxes. We reserve the right to change prices at any time; existing purchased credits are unaffected.

7. Service requests

Certain service requests (such as mutual transfer requests) expire after 90 days of posting. Expired requests are automatically deactivated. You may re-post a request at any time, which refreshes the 90-day window.

eSewa does not guarantee that any service request will result in a successful outcome. The platform facilitates coordination and information exchange only. Final decisions rest with the relevant government authority.

8. Matching and messaging

Where applicable, matching algorithms are intended as a guide. Match quality ratings are computed heuristically and may not reflect actual eligibility under current government service rules. Always verify eligibility with the relevant government authority before submitting any formal application.

Conversations opened through the platform are private between the two parties. We may review message content in response to reports of policy violations but do not routinely monitor private messages.

9. Suspension and termination

We may suspend or permanently terminate your account without prior notice if we reasonably believe you have violated these Terms, provided false information, or engaged in conduct that harms other users or the platform.

Suspended users may not create new accounts or access the platform through other means. Unused credits at the time of suspension or termination for cause are forfeited.

You may delete your own account at any time from your profile settings. Upon deletion, your data is handled as described in our Privacy Policy.

10. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:

• —The platform will be available at all times or free from errors or interruptions.
• —Matches shown are valid under current government transfer rules.
• —Any match will result in a successfully completed transfer.
• —Other users' profiles are accurate or that their identity verification is conclusive.

11. Limitation of liability

To the maximum extent permitted by Sri Lankan law, eSewa's total liability to you for any claim arising from use of the platform is limited to the amount you paid for credits in the 12 months preceding the claim, or LKR 1,000, whichever is greater.

We are not liable for: loss of data, loss of any service outcome or opportunity, damage to professional reputation, or any indirect or consequential losses arising from use of the platform.

12. Governing law

These Terms are governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Disputes shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Changes to these Terms

We may update these Terms from time to time. We will give at least 14 days' notice of material changes via an in-app notification. Continued use of the platform after the effective date of updated Terms constitutes your acceptance.

14. Contact

For questions about these Terms, contact us at legal@esewa.lk.